Haslem Hotel

Had booked a table for 10 for New year's day, this was a special family occasion as we had family arriving from Kerry and we were looking forward to a nice evening with good food but instead we got the complete opposite. Firstly it was a limited menu which in itself was not a problem but to then be told that the food we wanted was unavailable was the beginning of a downward spiral, some of our party ordered wine, we were then informed it wasn't available either, at this point a manager was called and he showed little interest, he was shown a dirty glass, barely acknowledged it and the glass was never replaced. When the food came it was abysmal without doubt one of the worst meals I have ever been presented with, by way of compensation were offered free dessert but given the quality of the food no one wanted it, the drinks and kids desserts were removed from the bill but this in no way compensated for an evening that was ruined by poorservice, awful food and a manager who just didn't care, in conclusion, me or any of our party will ever be back and all I can say to anyone else considering this establishment is avoid avoid avoid!!!!

Wasted potential ! Lisburn is crying out for places to eat and drink .it’s a pity the one with potential is so poorly managed . Couldn’t get a table in the restaurant but we’re told we could eat in the bar so arranged to meet friends in the bar for a few drinks .Challenge number one was geting a drink . 25 minutes waiting at the bar for a single pint ! Lots of people walking around looking important but not interested in serving the customers . I watched a young taking 5 minutes to open a bottle of wine while The customer give him directions on how to use a cork screw .( This was a theme for the evening and every single person I met on the night said the exact same thing “ can’t get a drink “ ) we asked for a menu to Order food at about 6:30 . Got The menus and placed an order .several minutes later the waitress returned to tell us “ for operational reasons they were not serving food in the bar any longer “ when we questioned this they said the restaurant was busy (which I assume they knew in advance given it was fully booked ) So they lost the revenue on 6 meals and once we left we went elsewhere and drank for the rest of the evening . . I think they need to remember the fundamentals of running a business .if we don’t spend money you won’t exist . So disappointing

Lovely meal last night but not worth the money I had linguine with crab and prawns- about 7 tiny prawns and crab not even evident. We did ask if they had run out but they said that the 6g of prawns crab is what you get. Very tasty but for 27.50 I would have liked to have had a bit more than a bowl of pasta . Waitress was lovely and dealt with it well but definitely wouldn’t be back for such an expensive meal in the centre of Lisburn.

Just a very enjoyable stay and meal in the Haslem. The new menu and restaurant changes are a fantastic addition to the area. The rooms were lovely, very clean and super comfy beds. The atmosphere in the bar area was such a chilled & relaxed vibe - loved it. 10/10 for everything! Food was amazing! Staff super friendly. Well done team Haslem, definitely will be back.

Had booked a table for 10 for New year's day, this was a special family occasion as we had family arriving from Kerry and we were looking forward to a nice evening with good food but instead we got the complete opposite. Firstly it was a limited menu which in itself was not a problem but to then be told that the food we wanted was unavailable was the beginning of a downward spiral, some of our party ordered wine, we were then informed it wasn't available either, at this point a manager was called and he showed little interest, he was shown a dirty glass, barely acknowledged it and the glass was never replaced. When the food came it was abysmal without doubt one of the worst meals I have ever been presented with, by way of compensation were offered free dessert but given the quality of the food no one wanted it, the drinks and kids desserts were removed from the bill but this in no way compensated for an evening that was ruined by poorservice, awful food and a manager who just didn't care, in conclusion, me or any of our party will ever be back and all I can say to anyone else considering this establishment is avoid avoid avoid!!!!

Wasted potential ! Lisburn is crying out for places to eat and drink .it’s a pity the one with potential is so poorly managed . Couldn’t get a table in the restaurant but we’re told we could eat in the bar so arranged to meet friends in the bar for a few drinks .Challenge number one was geting a drink . 25 minutes waiting at the bar for a single pint ! Lots of people walking around looking important but not interested in serving the customers . I watched a young taking 5 minutes to open a bottle of wine while The customer give him directions on how to use a cork screw .( This was a theme for the evening and every single person I met on the night said the exact same thing “ can’t get a drink “ ) we asked for a menu to Order food at about 6:30 . Got The menus and placed an order .several minutes later the waitress returned to tell us “ for operational reasons they were not serving food in the bar any longer “ when we questioned this they said the restaurant was busy (which I assume they knew in advance given it was fully booked ) So they lost the revenue on 6 meals and once we left we went elsewhere and drank for the rest of the evening . . I think they need to remember the fundamentals of running a business .if we don’t spend money you won’t exist . So disappointing